Chandigarh, October 10:- A 10-day deadline has been fixed for resolving complaints related to road repairs in Haryana. Chief Minister Nayab Singh Saini directed officials to ensure that complaints received through the ‘Mhari Sadak’ app are acted upon and resolved within 10 days. He instructed that complaints should not remain pending and that the concerned officials must ensure timely completion of the work. The Chief Minister was reviewing the ‘Mhari Sadak’ app and the condition of roads under various departments at the Chief Minister’s Secretariat.
Chief Minister Nayab Singh Saini said that there should be no compromise on the quality of road construction. He directed that RCC or bitumen should be used instead of tiles in road construction. Roads under all departments, including the Panchayat Department and the Haryana State Agricultural Marketing Board (HSAMB), must be constructed in accordance with the quality standards prescribed by the Public Works Department (PWD). If a road constructed under an officer’s supervision deteriorates before its expected time and negligence is found during an inquiry, the officer’s performance will be linked to their Annual Confidential Report (ACR). During the meeting, roads under the PWD, HSAMB, Panchayat Department, FMDA, GMDA, HSVP, HSIIDC and ULB were reviewed. Complaints received through the ‘Mhari Sadak’ app regarding roads under these departments were also discussed, and the Chief Minister directed action in cases where negligence was found.
Mobile Numbers to Be Made Public for Complaints About Construction Irregularities
The Chief Minister directed that the mobile numbers of the concerned departments be made public so that people can report irregularities or the use of substandard materials during road construction. This will enable the public to bring any irregularities to the attention of officials while the construction work is still underway. Complaints regarding damaged roads or the need for repairs can be registered through the ‘Mhari Sadak’ app and must be resolved within 10 days.
He also directed that signboards be installed at road construction sites displaying the name of the construction agency, the date of completion of the road, the Defect Liability Period (DLP), and the names and mobile numbers of the concerned officials. This will help people easily access information related to road construction and maintenance.
Model Roads in Every District; 10 Iconic Roads to Be Developed in Gurugram
PWD officials informed the meeting that the department was developing one model road in every district. The Chief Minister directed that road markings, edge lines and curves be improved on roads wider than 18 feet. Special attention should also be given to making roads more attractive in cities such as Gurugram, Faridabad and Panchkula.
Officials informed the meeting that 10 iconic roads would be developed in Gurugram. These roads will feature smart lighting, street furniture and greenery, along with facilities such as no-smoking zones, wheelchairs for persons with disabilities and awareness messages displayed on screens.
GIS Mapping to Ensure Complaints Reach the Concerned Officials Directly
The meeting was informed that GIS mapping of approximately 63,621.53 kilometres of roads had been completed. The system has been linked to the Sub-Divisional Officer (SDO) and Junior Engineer (JE) levels to ensure that complaints reach the official responsible for the concerned area directly, preventing delays in action.
Officials of HSIIDC and HSVP were directed to ensure that roads in areas under their jurisdiction do not remain in poor condition. Attention should be paid to the beautification of roads in sectors, including markings, lane lines and painting. The Chief Minister said that tenders and other procedures should be completed on time to ensure that construction work is not adversely affected by the rainy season.
Colonisers Responsible for Repairing Roads in Their Colonies
The Chief Minister directed that the maintenance and repair of roads in colonies developed by colonisers would be the responsibility of the respective colonisers. When a complaint is received through the ‘Mhari Sadak’ app, the coloniser will be required to get the road repaired. If the coloniser fails to do so, the department will carry out the work itself and recover the cost from the coloniser.
Awareness Slogans Near Bridges; Message Against Unnecessary Use of Pesticides
The meeting also discussed installing awareness slogans near major bridges in the state. Messages on ‘Beti Bachao-Beti Padhao’, education and other social issues will be displayed, along with messages against the indiscriminate use of pesticides. The message against excessive pesticide use will be a special part of this initiative, ensuring that people travelling on the roads also receive the message.
Road Improvement Works Covering 7,352.26 Kilometres Approved for 2026–27
The meeting reviewed a total of 63,621.53 kilometres of roads under various departments across the state. For 2026–27, improvement works have been approved for 6,593 roads covering 7,352.26 kilometres. Of these, work covering 769.35 kilometres has been completed, while work on 1,347.14 kilometres is in progress. Directions were issued to complete the remaining work within the stipulated time.
Technology Will Make Action on Complaints Easier: Rajiv Yadav
Infrastructure Adviser Rajiv Yadav said at the meeting that the ‘Mhari Sadak’ app and GIS mapping would help ensure that road-related complaints reach the appropriate officials. This would make it easier to monitor complaints and take timely action. He said that focusing on road construction quality and improving coordination among departments would help provide better roads to the public. This would also make transportation more convenient in the state’s cities and villages.
Additional Secretary of the PWD (B&R) Department A.K. Singh, Additional Secretary of the Irrigation and Water Resources Department Anurag Aggarwal, Additional Secretary of the Development and Panchayats Department Vijendra Kumar, Commissioner and Secretary of the Urban Local Bodies Department Ashok Meena, Deputy Principal Secretary to the Chief Minister Dr Yashpal Singh, and other officials from various departments were present at the meeting.
