Chandigarh, February 6:- With the intervention of the Haryana Right to Service Commission, the electricity complaint of Mr. Mukesh Kumar, a consumer of Kundli area of ??Sonipat district, has been resolved. After hearing the case, the Commission has directed to pay Rs 5,000 in compensation to the consumer in view of the inconvenience caused, so that he can get relief.
The Commission's spokesperson said that the Commission stated in the investigation that after the complaint was received on September 28, 2025, the DO-cum-CA should have investigated the matter and taken immediate corrective action. After this, on October 10, 2025, when the appeal reached the AdGRA-cum-SDO, instead of investigating the matter in detail, they disposed of the matter in zero two days. If the appellant had been given an opportunity of hearing as per the rules, the problem could have been completely resolved at the same time.
The Commission also found that the SGRA-cum-XEN also took only partial action instead of resolving the problem completely. Corrective action like shifting the binder was taken only after the information of the Commission.
The Commission, while reviewing the matter, has directed to pay compensation of Rs. 5,000 under Section 17 (1)(h) of the Haryana Right to Service Act, 2014, keeping in mind the inconvenience caused to the consumer. This amount will be recovered from the concerned agency or the responsible officers as per the rules and made available to the consumer within 15 days.
The Commission has appealed to the consumer to send the necessary details of the bank account to the concerned SDO and the Commission to get the compensation. The compliance report in this regard will be sent to the Commission by 23 February 2026.
The Commission clarified that such cases are being continuously reviewed to make the government services more effective and consumer-centric, so that the citizens continue to get timely and quality services.